Shipping Information & Terms of Service Background

Shipping Information & Terms of Service

Because we are shipping living things it’s important that you read our Shipping Terms below before checkout so that you know what to expect.

 

We have opened up ground shipping for all states. Plant orders shipping to states with continuing freezing temperatures are on a temporary hold and will ship when weather permits. We will contact you with updates. All non-living products such as gift cards, tree paint, and fertilizer will still be shipped immediately.

 

FOR ALL ORDERS: Please allow 3-5 days to process and ship your order regardless of the shipping method so we can find a nice slot in the weather to ship your tree(s). Orders may be delayed an additional 10+ business days for states with extremely cold or hot weather. All non-living products will still be shipped immediately. Email us if you would like to request a specific ship date:

cs@fourwindsgrowers.com

 

By law, we cannot ship citrus trees or curry leaf plants to Alabama, Arizona, Texas, or Florida.

By law, we cannot ship grape vines to Oregon, Washington or New York.

By law, we cannot ship passion vines and guava plants to Hawaii

We do not ship any plants to Puerto Rico, Guam, and the Virgin Islands.

No international shipping.


 

Terms of Service:

Four Winds Growers makes every effort to deliver healthy plants but assumes no responsibility for plant performance to any customer (either direct or indirect). Any claims as to the condition of material must be made at the time of delivery. It is up to you to provide the optimal conditions and care for your plants. After the material has been accepted in good condition, we are not responsible for improper handling, planting, exceptional weather, lack of proper maintenance, or any contingency beyond our control. Plants are not guaranteed to live, and our liability in all instances is limited to the purchase price.

 


Cancellations: You have 24 hours to cancel your order. If you must cancel, please put your order number and the word CANCELLATION in the subject line of an email and send it to cs@fourwindsgrowers.comFor cancellations requested after 24 hours, there is a 10% processing fee for cancellation. 

 

Refunds & Replacements:

Refunds or credits will be considered on a case-by-case basis, and consideration will be given only if there has been prompt notification after delivery of any problems. Returns of plants are not permitted. You will receive an Order Number in your Confirmation e-mail.

 

Contact cs@fourwindsgrowers.com for any assistance you need. To expedite your request, be sure to include the Order Number in the subject line of your e-mail. If your tree dies within 6 months of the purchase date, contact us to file a claim. We will review your claim and if approved, we will issue a code for 50% off a replacement tree (excluding shipping). We reserve the right to not issue a code for items already replaced.

  

Request a signature confirmation: We will not replace trees that were shipped and confirmed as delivered by the carrier but not received. If you are worried about the safety of the delivery of your tree, we recommend adding signature confirmation to your shipping service. To do this, email a request to cs@fourwindsgrowers.com. This can be added for an additional $6 per box service charge that will be invoiced separately.

 

Damaged in shipping: In the rare event trees sustain major damage in shipping, please contact us within 48 hours of arrival. Email cs@fourwindsgrowers.com with your order number and if possible, photos of the box and tree. We will assess the situation. If it is not salvageable, we will replace it promptly.

  

We want you to have an enjoyable & successful growing experience. Acclimation, soil that drains well, and regular feeding are some of the main keys to success. We provide growing instructions online, including our instructional growing tips: fourwindsgrowers.com/pages/growing-tips.

 


Thank you,

the Four Winds Team

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